Products
The Complete Inspired University
This course is a compilation of hundreds of hours of research and 14 years of my personal experience, containing proven methods for optimizing your clinic.
A few things I address in the Inspired University:
- Learn what to say so you can lead your patients to reschedule their missed appointments.
- Implement a recall system that captures the patients who “fell through the cracks” after a missed appointment.
- Hire and retain great front desk staff for delivering phenomenal customer service.
- Crack the code on becoming an effective leader for both your patients and your staff.
- Figure out how to get 100% involvement in surveying your patients to obtain feedback for your clinic’s growth.
- Create a positive company culture that attracts and retains stellar staff and ultimately produces high-quality customer service that your patients deserve.
The Inspired University is built as a “go-at-your-own-pace” deal so you can work through it as you have time. Also featured with this amazing course are full workbooks designed to help you give careful thought to some of the processes within your own clinic and consider the components that could streamline them.
The Inspired University
Front Desk Course & Workbook Bundle
Your front desk has an extremely profound impact on your clinic. Having previously worked front desk positions for many, many years, I know firsthand how customer service (or lack thereof) could heavily influence your patient experience. After all, your clinic exists for the wellbeing of the patient, giving them the highest level of care possible, both clinically and administratively.
You could be a brilliant doctor BUT if your patients have unsatisfactory experiences with trying to schedule an appointment, or have a sour interaction with a front desk staff member, they are less likely to come back.
Your front desk is vitally important!
It is critical that you hire AND retain the right people for this role. Some considerations:
- Do your staff align with your mission and vision? This overlaps into your company culture, but generally a person whose lifestyle essentially supports your clinic’s mission could be a great fit for this position.
- Can they greet people professionally both in person and on the phone? They should understand the importance of knowing their audience so they can be mindful of their tone, volume, pace at which they are speaking, etc.
- Are they thorough in their communication? This is very broad, but could mean something as simple as communicating any delays to providers for patients who may be running late (or vice versa), or even thoroughly answering patient questions to the best of their ability.
The Inspired University covers your front desk in much more detail and the accompanying workbooks guide you through making some decisions regarding hiring the right person for your front desk.
The Inspired University
Patient Care Coordinator Course & Workbook Bundle
The primary role of the patient care coordinator is to serve as a guide for all new patients who step through your office.
In any new venture, there may be uncertainty with what to expect and with the unknown come questions. The patient care coordinator can serve as the main point of contact for the duration of their care as they field patient questions and address any concerns or issues pertaining to customer service. Essentially, they accompany the new patient in their journey throughout your clinic.
Your patient care coordinator has an important responsibility of educating your patients – not in the way that a doctor would educate a patient on their treatment plan, but more so to educate them on the importance of adhering to their treatment plan.
Remember, retaining your existing patients is another incredible technique for having a successful clinic. Mastering the art of patient education can really help retention.
This module of the Inspired University goes in depth on the duties of your patient care coordinator and the accompanying workbook equips you with some sample scripts and verbiage that can be used in educating your patients.
The Inspired University
Marketing Course & Workbook Bundle
Proactively marketing your services is crucial for connecting with patients and growing your impact. But more importantly, it allows you to share your clinic’s story and spread awareness of the quality, compassionate care you provide.
There are so many different ways to market your practice, and in this digital age, it can be easy to overlook the power of a word-of-mouth referral.
Think of it this way, if you asked every current patient to refer one friend (and let’s say each friend came in and became a new patient), you’ve now just DOUBLED your patient volume! That’s HUGE!
When you set up a referral program, it’s important to keep a couple of things in mind:
- Know when to ask for a referral. When a patient tells you they’re feeling better since they’ve started coming to see you, this is a great opportunity to ask for a referral.
- Know how to ask your patients for a referral. It’s the difference between “Can you tell me the name of someone you’d like to refer to our clinic?” and “I’d love to help more patients like you. Do you know of someone who can benefit from the services we provide here?”
- Consider incentivizing your staff for people they refer. This could be a fun referral contest where you challenge your staff to refer a certain number of patients within a given time period and the winner gets a prize. Bonus? A fun, friendly competition could boost employee morale within your clinic!
The best part about word-of-mouth marketing is that it’s FREE! You don’t have to pay, unless you choose to incentivize your staff for referrals. This module of the Inspired University covers your marketing in greater detail and the accompanying workbook guides you through making some decisions regarding the referral program you want to implement for your practice!
The Inspired University
Leadership Course & Workbook Bundle
Your leadership impacts every area of your clinic – your patients, your staff, and even the way you practice. Strong leadership is critical in healthcare.
Great doctors, such as yourself, have the power to profoundly impact human lives through clinical excellence. What’s more is that exceptional leaders in healthcare can influence entire organizations and communities by cultivating cultures of care and purpose.
So, what does it take to become an exceptional leader?
Exceptional leadership is all about what you know, what you do, and the character you embody.
- What you know. This includes the vision you have for your clinic, problem-solving, decision-making, and managing time, teams and conflict.
- What you do. This includes the example you set for your staff and your patients, fostering innovation and change, offering mentorship, building effective teams, and being flexible.
- The character you embody. This includes how you carry yourself within your clinic and outside of it – with humility, integrity, and emotional intelligence.
This module of the Inspired University goes into more detail regarding your leadership and creating a positive company culture in which your staff and patients flourish, and the accompanying workbook guides you through becoming the most effective leader you can be!
Services
Consulting Services
1-on-1 Consulting
Maybe you’re a recent graduate and are looking to have your own clinic, but you don’t know where to start with administrative operations.
Maybe you’re already a clinic owner, but are in need of some administrative organization.
Maybe your current processes and procedures are negatively impacting your patient experience and you need help streamlining them.
Not to fear! With the 1-on-1 consulting I offer, I give my undivided time and attention to you to evaluate and support you in the areas your clinic needs the most.
Inspired Practice Strategies 